Conditions of Sale
Consumer Protection (Distance Selling) Regulations 2000

“Distance Selling” means all sales of goods and the provision of services other than face-to-face including transactions using the internet, by mail order, telephone, fax and advertising in magazines, newspapers and periodicals.

A customer has the right to cancel an order for goods within seven working days of receipt of the goods. This 7 day “cooling-off” period excludes Saturdays, Sundays and Bank Holidays. Notification of intention to cancel should be received by the Society within the cooling-off period, in writing. “Writing” includes letter, fax and email sent to the Society at its nominated address. A telephone call will not be acceptable.

On receipt of due notice, within the cooling-off period, the Society will refund the retail price of the goods if, but only if, they are returned in a resaleable condition. The goods are to be cared for by the customer at the customer’s risk.

The cost of returning the goods must be paid for by the customer and will not be paid by the Society. Payment of a refund will be made within 30 days of receipt of the returned goods in a resaleable condition by the Society.

A charge of £1.00 per order for postage and other costs incurred by the Society will be deducted from the refund. Refunds will be made by cheque or recrediting the customer’s credit card if the original purchase order was made using a credit card.

No refunds will be made in respect of CD-ROMs or discs where the customer has broken open the seal or wrapper.

If the Society has been asked to supply a service, for a fee, then once the request and fee for the service have been received by the Society, it will start to process the request and no cooling-off period shall apply, with the consequence that no refund of fee shall be made even if the customer wishes to stop the research.

The laws of England and Wales shall apply to this contract.

© 2005 WAKEFIELD & DISTRICT FAMILY HISTORY SOCIETY